I decided to reboot this blog, after a five-year hiatus. While on some level I trust that my perspective and opinions have value, impostor syndrome is very much a thing, and creates a lot of internal resistance around writing publicly. But thought leadership is trendy, and the process of writing (and actually clicking ‘publish’) helps me develop skills, knowledge and my #personalbrand. This blog is, in short, something I feel I need to do.
So welcome to my newly-named ‘Experience Points’ blog. What’s in a name? I love a double - or in this case triple - meaning…
Experience strategy will be a main topic of these posts. I’m a user-centred designer at heart, but I now work at the level of enterprises and ecosystems, mapping journeys across all touchpoints, not just an individual product. The jargon of the day calls this ‘customer experience strategy’ - not to be confused with more granular UX, which is also important.
Points informed by my experience. There will be other things I write about besides experience strategy. I love the idea of keeping a blog as a virtual paper-trail of accumulated wisdom: we are, after all, the sum total of our experiences and relationships.
I’m a nerd. Real life doesn’t give us an XP counter, and we rarely have discrete ‘level-up’ moments. Calling this blog my XPs makes it feel like I’m on a bit of a quest. Yes, there’s a twinge of irony there: I have a strong aversion to the ‘let’s gamify everything’ trend. So let’s just say it’s part nerd culture in-joke, part playful ego-boost.
I’m leaving the older posts that were here prior to 2018 for now, because I think they’re still interesting and relevant. (I also wouldn’t want to think that my ‘creative technologist’ days are truly over!)
Whomsoever you may be, I hope you enjoy the content. I welcome conversation: feel free to comment or contact me.